This web site and its contents (“Web Site”) is owned by Happy Hop Australia Pty Ltd ACN 168 621 010 2/27 Rowood Rd, Prospect NSW Australia 2148 (“Happy Hop”).
1. USE OF WEBSITE
2. OWNERSHIP OF WEBSITE AND CONTENTS
2.1 Happy Hop owns this website and is licensed to use all content, photos and any logos appearing on this website. The material on this website is protected by copyright under the laws of Australia and cannot be used without written permission by Happy Hop. All content included on this site, such as text, graphics, photographs, logos, button icons, images, manuals, videos, is property of Happy Hop. The compilation of all content on this site is the exclusive property of Happy Hop, is used with permission and is protected by international copyright laws.
2.2 When shopping at happyhopkids.com.au, you have agreed with Happy Hop’s Terms and Conditions. Happy Hop website and domain name (happyhopkids.com.au), is the property of Happy Hop.
2.3 Before purchasing, consumers will have read and agreed to all of the terms and conditions regarding returns, warranty, shipping, payment terms. Please read them carefully. Happy Hop reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you.
2.4 You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Site, including audio and video excerpts, except as permitted by statute or with our prior written consent.
3. ORDERS AND PAYMENTS
3.1 Please note that all transactions are processed in Australian Dollars (AUD).
3.2 You must pay for the order in full at the time of ordering by one of the payment methods we provide on the Site. You must be fully entitled to use the payment method or account used for purchases. The payment method or account must have sufficient funds or credit facilities to cover the purchase. We reserve the right to obtain validation of your payment details before providing you with the product and carry out security checks from time to time.
3.3 If you discover that you have made a mistake with your order after you have submitted it to the site, please contact Customer service immediately. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions.
4. THIRD PARTY CONTENT
4.1 This website contains hyperlinks to websites owned and operated by third parties. These hyperlinks are for your information and convenience only. We are not responsible for the content or information provided on such websites.
4.2 We aim to ship all our jumping castles within 24 hours of payment confirmation. The courier will deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates.
6. YOUR PRIVACY
7. GOVERNING LAW AND JURISDITCION
8. LIMITATION OF LIABILITY
8.1 Happy Hop does not accept liability for loss, injury or damage caused by the use or the product in a manner not designed, recommended nor intended by the manufacturer. Happy Hop does not accept liability for consequential loss, nor for injury or damage caused by circumstances beyond our control, including but not limited to misuse, neglect, excessive use, alteration, modification, defective installation, maintenance or repair of the product.
8.2 Whilst care is taken, Happy Hop will not be directly liable for any loss, theft or damage to any goods. If problem arises, please contact our customer service team and we will do our best to resolve any issues. or not these products are suitable for the user.
9. PRODUCT INFORMATION
9.1 Happy Hop attempts to be as accurate as possible in providing product information. However, we cannot warrant that the information and prices are current, reliable, accurate or error-free. If you are unsure about the validity of the information or pricing, or notice any errors or inconsistencies, please contact Happy Hop for further confirmation.
10. YOUR PRIVACY AND INFORMATION
11. WARRANTY AND REPAIRS
11.1 Please note that our warranty is only valid for normal domestic use NOT for rental or other commercial uses. Unfortunately mould and or sun damage is NOT covered by warranty, as this comes down to the care and maintenance of your inflatable.
11.2 Tears are not covered under warranty as they are not a manufacturing fault. All inflatable jumping castles and slides are repairable, professional patches can be purchased from us. Tears can also be sewn up by needle and strong thread.
11.3 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
11.4 Mould and sun damage is NOT covered by warranty, as this comes down to the care and maintenence of your inflatable
11.5 The warranty will be VOID if the product's fault arises from;
Abuse, misuse, sun damage, mould, excessive use, failure to follow instructions, improper or abnormal use;
Unauthorised repairs, alterations or modifications from an unathorised thrid party;
Animal or Pest damage;
Ordinary wear and tear of the product
11.6 All warranty claims must be directed through Customer Service via phone 1800 607 146 or email email@example.com. Please do not return or post items before obtaining instructions from Customer Service. If you do there is a risk that your returned item may not be identifiable and your claim may not be accepted. In order to make a claim. please be prepared to provide Customer Service with:
details of the defect or damage in relation to which you are making a claim under the warranty;
photographic evidence of the defect or damage, where applicable;
your proof of purchase
any other details we may need to process your claim;
allow 48 hours (business days) for any response
11.7 The warranty only applies to purchases made in Australia, and the item must be kept in Australia.
11.8 Our warranty only applies to the original purchaser from our online store or retail store and is strictly not transferable. If the serial number is removed, altered or defaced the warranty is void.
11.9 Tears are not covered under warranty as they are not a manufacturing fault. All inflatable jumping castles and slides are repairable, professional patches can be puchased from us. Tears can also be sewn up by needle and strong thread.
11.10 All warrantys commence on the date of dispatch.
11.11 Any modifications made to the inflatable will void the warranty
11.12 Our warranty does not apply to ordinary wear and tear.
11.13 Liability is limited to the faulty part, which will be repaired or replaced at our discretion
11.14 Nothing in this warranty policy limites or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law ("ACL") (or any liability under them) which by law may not be limited or excluded. If you are a "consumer"under the ACL, the following notice applies to you:
"our goods come with warranties and guarantees that, cannot be excluded under the Australian Consumer Law ("Consumer Guarantees"). You are entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure"
12.1 All products purchased with Happy Hop are subject to a 30 day refund, however to be eligible for a return: Product(s) must be returned within 30 days upon delivery, product(s) must be unused and in its original packaging (including instruction manuals, accessories), product(s) must not be opened. Customers will need to email firstname.lastname@example.org with their receipt and the reason for their return and Happy Hop will need to approve each refund before the items is sent back. Postage must be paid for by you the customer to get it back to our warehouse. We will refund the orginal buyer via the payment method that is on the proof of purchase for the item minus the freight.
13.TERMS OF SERVICE
13.1 All products are subject to availability and will require some assembly.
14.1 Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address. Sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can.
14.2 We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your order, but we cannot guarantee any firm delivery dates.
14.3 The courier will leave the order at the address advised by you at the time of purchase.
14.4 Unless otherwise specified by you, all risk in the product shall pass to you upon delivery. If delivery is delayed, risk shall pass at the date when delivery would have occurred. From the time when risk passes to you, we will not be liable for loss or destruction of the product.
14.5 We do not ship over weekends OR public holidays and use couriers instead of Australia Post due to the product being bulky.
15.1 We may terminate a Contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product.
16. FAULTY PRODUCT RETURNS
16.1 We aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact us via 1800 607 146 as soon as possible so we can guide you through the returns process and help resolve the problem as quickly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.
16.2 If It does not constitute a defect, if in our reasonable opinion, the Product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.
17. PRICES AND PRODUCT DESCRIPTIONS
17.1 An error may occur in terms of incorrect pricing or product descriptions, If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
17.2 If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full as per the original method of payment.
17.3 Prices include GST
18. PROMO CODES
18.1 From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout.
18.2 Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
18.3 If you have been given a unique Promo Code that is meant just for you. If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we will cancel your Promo Code and/or suspend or even close your account.
18.4 We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.
18.5 Only one (1) promo code can be applied to a single order.
18.6 This offer cannot be used in conjunction with any other offer.
18.7 This offer is available online only and cannot be redeemed in store.
19. Special Promotions & Programs
19.1 Happy Hop often run special promotions. Special prices must be redeemed within the sale promotion period as outlined in the website.
20. Abandoned Shopping Cart Offers
20.1 The coupon code in your Abandoned Cart email will expire 30 days from the date you receive the email.
20.2 The coupon code entitles you to $25 off your order when you spend over $100.
20.3 You must spend over $100 in order to qualify for the discount.
20.4 You must apply the coupon code at checkout in order to receive the discount.
20.5 If you are unsure how to use this offer, please contact customer service before finalising your order. Promotional offers will not be honoured unless the relevant code has been applied in the cart and no refund will be offered if the coupon code was not entered correctly.
20.6 The coupon code is unique per customer and is single use.
20.7 Customers can only use the abandoned cart offer once per six months.
20.8 This offer is available online only and cannot be redeemed in store.
20.9 Only one coupon code can be used per order and this offer cannot be redeemed in conjunction with any other offer.
20.10 Happy Hop has no obligation to advise an entrant of an incomplete or otherwise non-compliant entry.
20.11 Happy Hop reserves the right to change the terms and conditions from time to time to reflect changes to the law or changes to our services.
20.12 If items from the order are returned and your order no longer meets the spend level required for the promotion, all remaining items will be charged at their listed price at the time of purchase.