Frequently Asked Questions
1. How are your jumping castles manufactured?
Materials: 14- to 16-ounce heavy-duty, laminated and coated vinyl and nylon. Our materials are puncture-proof, fire-resistant and comply with Australian toy safety standards.
Workmanship: Double- to quadruple-stitched vinyl throughout the entire unit supports rugged activity. Reinforced seams ensure puncture-proof jumping.
Safety precautions: Large viewing windows are made from strong, secure mesh, while Velcro openings and a giant safety step help kids enter and exit safely.
2. We heard some minor hissing sound from the seam, is that normal?
This is very normal. All inflatable jumping castles on the market are sewn with heavy threading yet not completely sealed, so that air can continually escape.
* Please note that our warranty service is only valid for normal use not for rental or other commercial uses and is valid only to the original purchaser with a proof of purchase from an Authorised Happy Hop Dealer.
Tears: All inflatable jumping castles and slides are repairable, professional patches can be purchased from us. Tears can also be sewn up by needle and strong thread.
Mould: Take care when storing and make sure the your castle is not wet or is being stored in a damp area. Mould damage is not covered by warranty service.
Some minor hissing sounds coming from our jumping castle's seam is normal. All inflatable jumping castles on the market are sewn with heavy threading yet not completely sealed, so that air can continually escape.
A loose outer stitching end inside the jumping castle is not uncommon as they are assembled by hand. That is why these products are double stitched and have multiple layers of sewing inside. These will in no way affect the function of the bounce house.
Blower: If your blower is not starting, please check the connections and press the reset button on the plug. You may also need to try plugging it into a different outlet. If your blower still does not work, please contact the authorised dealer the jumping castle was purchased from.
3. When does my 12 month manufacturer's warranty start?
The 12 month manufacturers warranty starts the day of dispatch irrespective of it being paid in full or on lay by.
4. What do I do if my jumping castle or inflatable has mould?
Mould is generally evident that the jumping castle or inflatable has not been dried thoroughly or it has been stored in a damp area.
Try using warm soapy water and a splash of vinegar with a soft cloth. Do not use harsh abrasive chemicals or scourers. Do not use bleach or exit mould. This will stain and damage the item.
5. How can I choose the most suitable jumping castle/water slide for my family?
When shopping for a jumping castle, you can start by checking out the specifications (weight limit, materials) and features of our different models. All of our jumping castle range is of the finest-quality design, material and workmanship.
6. Can I use your jumping castle for rental?
Our domestic jumping castles are not for commercial use. If used for business, our warranty will not cover it. There is small print on the jumping castle which says "not for commercial use".
7. Can adults go in and jump with the kids?
The Happy Hop jumping castles and water slide range all come with a manufacturing specification panel. However, these specifications have tolerances built into them. An adult can get into a castle to help a child but the product is not designed for adult use.